The user agrees that there can be exceptional circumstances where the service operators may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues,etc. If we are informed in advance of such situations where dishonor of bookings may happen, we will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges. The user agrees that Safarnamaa Travels being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
The User agrees that in situations due to any technical or other failure services committed earlier may not be provided or may involve substantial modification. In such cases, Safarnamaa Travels shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of Safarnamaa Travels against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.
Without prejudice to whatever is stated above, the maximum liability on part of Safarnamaa Travels arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Safarnamaa Travels Cab for its services.